MHR 6551, Training and Development Assessment VIII
The SBI case at the beginning of Chapter 10 where the women were treated so differently than the men, took place in
it did not take place; it was made up to make a point.
________ are qualities of the manager as a person.
Technical knowledge and skills
Value creation skills
Interpersonal knowledge and skills
Advantages of teamwork include
improved job satisfaction.
both A & B.
all of the above.
To understand a manager’s development needs, you must first understand _____.
the strategic direction of the organization
the technology of the manager’s unit
the manager’s unit structure in relation to the rest of the organization
both B& C
all of the above
Which of the following statements about literacy is true?
About five percent of the North American workforce is functionally illiterate.
The main reason that employers need to upgrade new employees in literacy skills is that most new employees do not finish high school.
In the training of literacy skills it is always best to use an outside consultant so employees will not feel embarrassed.
Graduates from high school often require remedial skills training
There is a special chapter on management development because
the manager’s job is clear so we can get very specific about their needs.
managers are accountable for success so they are a very important group.
managers rely so much on their declarative knowledge.
all of the above.
For the executive job rotation means
working in different departments of the organization
going to a subsidiary supplier for a while
it does not take place; job rotation is for managers and below
An important decisional role for a manager is:
In the example of Mary, the hearing impaired Accounting Clerk, which of the following statements is true when she applied for the accounting manager position?
You needed to be able to hear clearly in the job
You needed to have a university degree
She did not have the necessary KSA’s
She was not informed of the training where she could have gotten the KSA’s
Both C & D
The “quid pro quo” type of sexual harassment involves
using profanity in front of the opposite sex.
unwanted touching by another employee.
an offer of some job perks by a supervisor in exchange for sexual favors
both A & B.
all of the above.
What is the value of orientation training? How can you make sure it is effective?
Explain employee?oriented styles. Make sure to include an explanation of the two employee?oriented styles explained in the text.
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