MHR 6551, Training and Development Assessment VIII

MHR 6551, Training and Development Assessment VIII

Question 1

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The SBI case at the beginning of Chapter 10 where the women were treated so differently than the men, took place in





it did not take place; it was made up to make a point.

4 points

Question 2


________ are qualities of the manager as a person.


Technical knowledge and skills


Personal traits

Value creation skills

Interpersonal knowledge and skills

4 points

Question 3


Advantages of teamwork include


increased productivity.

improved job satisfaction.

lower absenteeism.

both A & B.

all of the above.

4 points

Question 4


To understand a manager’s development needs, you must first understand _____.


the strategic direction of the organization

the technology of the manager’s unit

the manager’s unit structure in relation to the rest of the organization

both B& C

all of the above

4 points

Question 5


Which of the following statements about literacy is true?


About five percent of the North American workforce is functionally illiterate.

The main reason that employers need to upgrade new employees in literacy skills is that most new employees do not finish high school.

In the training of literacy skills it is always best to use an outside consultant so employees will not feel embarrassed.

Graduates from high school often require remedial skills training

4 points

Question 6


There is a special chapter on management development because


the manager’s job is clear so we can get very specific about their needs.

managers are accountable for success so they are a very important group.

managers rely so much on their declarative knowledge.

all of the above.

4 points

Question 7


For the executive job rotation means


working in different departments of the organization

going to a subsidiary supplier for a while

being coached

it does not take place; job rotation is for managers and below

4 points

Question 8


An important decisional role for a manager is:






4 points

Question 9


In the example of Mary, the hearing impaired Accounting Clerk, which of the following statements is true when she applied for the accounting manager position?


You needed to be able to hear clearly in the job

You needed to have a university degree

She did not have the necessary KSA’s

She was not informed of the training where she could have gotten the KSA’s

Both C & D

4 points

Question 10


The “quid pro quo” type of sexual harassment involves


using profanity in front of the opposite sex.

unwanted touching by another employee.

an offer of some job perks by a supervisor in exchange for sexual favors

both A & B.

all of the above.

4 points

Question 11


What is the value of orientation training? How can you make sure it is effective?


30 points

Question 12


Explain employee?oriented styles. Make sure to include an explanation of the two employee?oriented styles explained in the text.


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