MGT_3301 EXAM 1–Fall-2013

Question
A form of exporting to less-developed countries is called

Answer

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licensing.

franchising.

greenfield venture.

joint venture.

countertrade.

Question 2

According to Spotlight on Skills in Chapter 3, one of the most universal gestures is:

Answer

Arm up, shaking back and forth (waving)

Scratching your chin (thinking)

A smile (happiness or politeness)

Closing your eyes (boredom)

A pat on the back (congratulations)

Question 3

For the past several years, foreign companies have invested more in business in ________ than in any other place in the world.

Answer

Brazil

India

China

United States

Russia

Question 4

Which of these reflects a cultural preference for cooperation, group decision making, and quality of life?

Answer

Individualism

Collectivism

Masculinity

Femininity

Power distance

Question 5

All of the following are considered emerging economies EXCEPT:

Answer

Brazil

Russia

India

China

Canada

Question 6

Exporting, licensing, and direct investing are called __________ strategies because they represent alternative ways to sell products and services in foreign markets.

Answer

globalized

expansion

retrenchment

market entry

concentrated business

Question 7

Which of the following refers to the frustration and anxiety that result from constantly being subjected to strange and unfamiliar cues about what to do and how to do it?

Answer

Societal chaos

Civilization distress

Culture confusion

Societal disorder

Culture shock

Question 8

Countries whose social values reflect low power distance

Answer

are highly democratic.

accept inequality in power among institutions, organizations, and people.

expect equality in power.

avoid uncertainty.

none of these.

Question 9

In 2010, which of the following countries formed a free trade area with the ten countries that make up the Association of Southeast Asian Nations (ASEAN)?

Answer

Laos

United States

Mexico

China

Japan

Question 10

The European Union has expanded to a ____-nation alliance.

Answer

14

12

27

16

21

Question 11

Kim, a Japanese expatriate working in Denmark, tends to use communication primarily to build personal social relationships. She feels that relationships and trust are more important than business. Kim is surprised that her business associates in Denmark do not share the same views. Based on this information, Kim most likely grew up in what type of culture?

Answer

Human-oriented

Passive

Assertive

Low-context

High-context

Question 12

Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets?

Answer

Franchising

Licensing

Exporting

Greenfield venture

Joint venture

Question 13

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?

Answer

Liaison role

Figurehead role

Negotiator role

Leader role

Monitor role

Question 14

Max Weber felt selection of employees should be based on:

Answer

education

competence

connections

political skills

efficient systems

Question 15

What is the role of the negotiator?

Answer

The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager’s unit of responsibility.

The negotiator role involves seeking current information from many sources.

The negotiator role involves the initiation of change.

The negotiator role involves resolving conflicts among subordinates or between the manager’s department and other departments.

The negotiator role pertains to the development of information sources both inside and outside the organization.

Question 16

Being a successful manager means thinking in terms of all of the following, except:

Answer

building teams.

generating the most profit.

becoming a motivator.

becoming an organizer.

establishing networks.

Question 17

The bureaucratic organizations approach is a subfield within the ____.

Answer

classical perspective

systems theory

scientific management

learning organization

management science view

Question 18

The ____ role involves resolving conflicts among subordinates between the managers department and other departments.

Answer

resource allocator

entrepreneur

negotiator

liaison

disturbance handler

Question 19

In ____ every situation is viewed as unique.

Answer

a universalist view

a TQM view

a case view

a scientific management view

None of these.

Question 20

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?

Answer

Supply chain management

Learing organizations

Scientific management

Customer relationship management

The humanistic approach

Question 21

Conceptual, human, and technical skills are important to which managerial level?

Answer

Top managers

Middle managers

First-line managers

Non managers

All of these

Question 22

An innovation mindset that strives to meet customers’ immediate needs quickly and inexpensively is referred to as:

Answer

Kaizen

Just-in-time control

Total quality management

Jugaad

XY Theory

Question 23

A social entity that is goal directed and deliberately structured is referred to as a(n)

Answer

organization.

management.

employee.

student.

task.

Question 24

Which of these forces comprises unwritten, common rules and perceptions about relationships?

Answer

Economic

Political

Social

Legal

Personal

uestion 25

Which of the following dimensions of the general environment includes all elements that occur naturally on earth?

Answer

Sociocultural dimension

Technological dimension

Economic dimension

Natural dimension

Environmental dimension

Question 26

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.

Answer

sociocultural

technological

economic

competitors

suppliers

Question 27

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the

Answer

legal-political dimension.

sociocultural dimension.

technological dimension.

economic dimension.

task dimension.

Question 28

The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is

Answer

Invisible artifacts

Expressed values and beliefs

Slogans and ceremonies

Dress and office layout

None of these

Question 29

The internal environment within which managers work includes all of the following EXCEPT

Answer

corporate culture

production technology

organization structure

physical facilities

labor market

Question 30

Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty?

Answer

Boundary-spanning roles

Advertising/public relations

Mergers/joint ventures

Interorganizational partnerships

All of these are a part of organizational response in adapting the organization to changes in the environment.

Question 31

____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

Answer

Organizational environment

Internal environment

Task environment

General environment

Technological environment

Question 32

____ system draws resources from the external environment and releases goods and services back to it.

Answer

Production

Closed

Open

Information

Management

Question 33

____ are associated with surface level of organizational culture.

Answer

Values

Norms

Manners of dress

Beliefs

All of these

Question 34

Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry’s company most likely falls in which quadrant of organizational performance and culture?

Answer

Quadrant A

Quadrant B

Quadrant C

Quadrant D

Quadrant E

Question 35

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?

Answer

Adaptability culture

Clan culture

Achievement culture

Consistency culture

None of these

Question 36

McDonald’s “We Love to See You Smile” represents a

Answer

ceremony.

symbol.

ritual.

slogan.

political activity.

Question 37

Which of the following is an individual who must make an ethical choice in an organization?

Answer

The symbolic leader

An obstructive manager

The defensive individual

The moral agent

An authoritarian manager

Question 38

____ is NOT included in the model of personal moral development described in your text.

Answer

Preconventional level

Conventional level

Principled level

Postconventional level

All of these are included in the model

Question 39

When an official is given the responsibility of overseeing all aspects of ethics and legal compliance. S/he is referred to as

Answer

a whistle-blower.

a chief ethics officer.

vice-president of human resource management.

a yes-man.

a political play.

Question 40

The ____ ethic was the basis for the state of Oregon’s decision to extend Medicaid to 400,000 previously ineligible recipients by refusing to pay for high-cost, high-risk procedures.

Answer

justice

moral-rights

obstructive

individualism

utilitarian

Question 41

Spotlight on Ethics in Chapter 4 suggests all of the following when challenging the boss on ethical issues EXCEPT:

Answer

do your research

begin the meeting by taking the floor

pay attention to your word choice and demeanor

take care how you suggest your alternative solution

be patient

Question 42

The assumption that “If it’s not illegal, it must be ethical,” ignores which of the following?

Answer

Domain of codified law

Domain of ethics

Domain of free choice

Discretionary responsibility

Domain of symbolism

Question 43

An example of an ethical structure is

Answer

chief ethics officer.

a formal statement of company values.

an equal opportunity policy.

whistle-blowing.

corporate speech.

Question 44

Examples of unethical behavior toward ________ include a hostile work environment and violations of health and safety rules.

Answer

customers

financiers

society

suppliers

employees

Question 45

____ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives.

Answer

Ethical leadership

Followership

Corporate espionage

Command-and-control approach

Concern for production leadership

uestion 46

The ____ refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them.

Answer

individualism approach

justice approach

utilitarian approach

moral-rights approach

discretionary responsibility approach

Question 47

The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as

Answer

distributive justice.

injury justice.

procedural justice.

organizational justice.

compensatory justice.

Question 48

All of the following are examples of special interest groups EXCEPT

Answer

professional associations.

trade associations.

political action committees.

courts.

consumerists.

uestion 49

Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values?

Answer

Preconventional

Conventional

Principled

Discretionary

Social

Question 50

____ is not part of the structures and systems pillar of an ethical organization.

Answer

Corporate culture

Code of ethics

Ethics committee

Whistle-blowing mechanisms

Rewarding ethical behavior

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