Question 1 __________ goals reflect the intended contributions of an organization to the broader society. Question 2 Organizations that rely heavily on __________ may expect the following tendencies to emerge over time: an emphasis on quality from a technical standpoint, rigidity to change, and difficulty in coordinating the actions of different functional areas. Answer divisional departmentation. matrix departmentation. functional specialization. network specialization. divisional specialization. Question 3 Output goals are concerned with conditions within the organization that are expected to increase its survival potential. Answer True False Question 4 By claiming to provide specific types of __________, an organization can make legitimate claims over resources, individuals, markets, and products. Answer governmental contributions public contributions political contributions societal contributions collective contributions Question 5 Define strategy, societal goals, output goals, and systems goals. How is strategy linked to societal, output, and systems goals? Question 6 A typical __________ shows the various positions, the position holders, and the lines of authority that link them together. Question 7 Examples of __________ include growth, productivity, stability, harmony, flexibility, prestige, and human resource maintenance. Answer output goals input goals performance goals systems goals statutory goals Question 8 __________ is often referred to as the process of departmentation Question 9 W. Edwards Deming s 14 points for implementing total quality management include all of the following EXCEPT: Answer learn a new philosophy of quality to improve every system. impose financial controls on production. institute modern on-the-job training. improve supervision to develop inspired leaders. drive out fear and instill learning. Question 10 Narrower spans of control are expected when __________. Answer tasks are complex, when subordinates are inexperienced or poorly trained, or when tasks call for team effort tasks are straightforward, when subordinates are experienced, or when tasks call primarily for individual effort tasks are straightforward, when subordinates are inexperienced or poorly trained, or when tasks call for team effort tasks are complex, when subordinates are experienced, and when tasks call for team effort tasks are complex, when subordinates are inexperienced or poorly trained, or when tasks call primarily for individual effort
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