Customer Relations For Managers – You Are A Mystery Shopper (The Results)

I have attached the completed Mystery Shopping Questionnaire

1.  Download the Mystery Shopping Questionnaire (Word document) and go mystery shop your chosen establishment. Remember that you are utilizing a manager’s or entrepreneur’s point of view and you are preparing to present a business report that your VP or CEO will likely see.
Utilizing the information gathered in the questionnaire, create 
2.   a one (1) pagereport in APA format with recommendations for improvement and/or recognition; whatever is applicable to the different areas of your assessment of the business. 
3.   a PowerPointPresentation with a minimum of 5 slides, summarizing your findings.  

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Customer Relations For Managers – You Are A Mystery Shopper (The Results)
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It is essential that you use business terms, correct grammar and proof read your presentation and paper for errors. Check resources on how to create a good business PowerPointpresentation – remember you are a business professional. 

the completed questionnaire 
one (1) pagereport

All three (3) itemsmust be uploaded in order to receive full credit.

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